Shipping & Returns Policy

1. Shipping Information

1.1 Order Processing Time

All orders are processed within 24–48 business hours (Monday to Saturday). Orders placed on Sundays and Public Holidays will be processed on the next working day.

1.2 Domestic Shipping (Tanzania)

We deliver across Tanzania through the following methods:

  • Local Delivery within Dar es Salaam (same day delivery available).

  • Upcountry Delivery via bus cargo companies such as Abood, BM, Muro, and others (delivery within 1–2 days).

  • Tanzania Postal Service (EMS/Posta) available upon request.

Shipping costs and delivery timeframes vary depending on the destination and delivery method selected.

1.3 International Shipping

We ship worldwide using reliable global logistics partners:

  • DHL

  • FedEx

  • Aramex

Estimated delivery time:

  • Africa: 3–7 business days

  • Europe: 5–10 business days

  • United States & Canada: 7–12 business days

  • Asia & Middle East: 5–10 business days

1.4 Order Tracking

Once your order has been shipped, a tracking number will be provided via WhatsApp or email to monitor delivery progress.

2. Customs, Duties and Taxes (International Orders)

International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country. DJ Travella Store is not responsible for customs delays or fees.

3. Returns and Exchanges Policy

We accept returns and exchanges within 7 days from the date of delivery.

3.1 Eligible Returns and Exchanges

A return or exchange may be requested under the following conditions:

  • Wrong item delivered

  • Damaged item received

  • Incorrect size

  • Exchange to another product

  • Change of preference (store credit option available)

3.2 Return Conditions

Items must meet the following conditions to qualify for return or exchange:

  • Unused, unworn, and in original condition

  • Original packaging and product tags included

  • Request submitted within 7 days of product delivery

  • Proof of purchase provided

3.3 Non-Returnable Items

The following items are not eligible for return:

  • Underwear, socks or hygiene-sensitive items

  • Items sold on clearance or final sale

  • Customized or special-order products

  • Items damaged due to customer mishandling

4. Refund Options

Refunds and resolutions are offered in the following forms:

  • Full refund (if the error is from DJ Travella Store)

  • Exchange for another product

  • Store credit equivalent to the product value

Refunds are processed within 3–7 working days after the returned item has been inspected and approved.

5. Return Shipping Costs

Return shipping costs will be handled as follows:

  • If the return is due to our error (wrong or damaged item), DJ Travella Store will cover return shipping costs.

  • If the return is due to customer preference, sizing issues, or incorrect order details, the customer is responsible for return shipping costs.

  • Shipping charges are non-refundable.

6. How to Request a Return

To initiate a return or exchange, contact our support team with the following details:

  • Full name

  • Order number

  • Contact information

  • Reason for return

  • Supporting photos (in case of damaged/wrong items)

Contact:
Tel/WhatsApp: +255 620 857 767
Email: support@djtravella.store

7. Lost or Delayed Parcels

Once orders are transferred to the shipping carrier, delivery responsibility is handled by the courier. In the event of delayed, lost, or stolen parcels, we will assist in tracking and filing claims but are not liable for courier delays or customs holding.